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Don has run into a problem in his office regarding styles. It seems that when there are multiple authors using a single document, the styles sometimes change unexpectedly. If Don saves a file with certain styles in place and someone else with access to the server opens and saves the same file, then when Don subsequently opens the file, invariably the style definitions have changed.
There are a couple of things to check when this happens. First of all, you need to check to make sure that all users have dynamic style updating turned off. This feature of Word causes changes to a style definition when someone applies an explicit formatting change to something in the document. Thus, with the feature turned on, if someone makes a change to an individual paragraph, the change is also applied to the underlying style, which in turn affects every other paragraph in the document that uses that style. To turn this feature off, all of the users will need to perform these steps:
Notice that these steps affect only a single style in a document. That's right—Word allows dynamic style updating to be set on a style-by-style basis. This means that you will need to go through each and every style in your document and follow these same steps. That can obviously get rather tedious if you have a lot of styles in the document. In that case, you may want to use a macro to go through all the styles and change the setting. The following macro will do this rather nicely:
Sub RemoveAutoUpdate()
Dim s As Style
For Each s In ActiveDocument.Styles
If s.Type = wdStyleTypeParagraph Then
s.AutomaticallyUpdate = False
End If
Next s
End Sub
The problem could also be related to the template attached to your document. If, for instance, the document uses Normal.dotm and each user's Normal.dotm template is different, then this can affect the appearance of the document. The way around this problem is to make sure that the document uses a template other than Normal.dotm (preferably one stored on the server and accessible by all users) or that everyone's Normal.dotm template is the same.
You might also check to make sure that all of the users have the same fonts installed on their systems. If a document uses a font that is on your system, and then that document is opened on a system that doesn't have the same font, Word will substitute a different font for the missing one. This can affect the appearance of the document, even when you subsequently open it back on your original system. To stave off this issue, make sure that you have Word configured so it will embed TrueType fonts with the document: